Delivery Rules

  • All pictures show for our products are indicative. We do our best to ensure that the final product delivered is according to the display pictures on our site, but the actual product may vary depending on availability of materials and factors beyond our control.
  • If any product ordered from our catalogue is unavailable in the respective city or town, we shall ensure to deliver the best quality substitute that is available. In all such cases where a substitute product is delivered, we ensure to provide a product of equal or better value to the original order.
  • Prices of items sold through our website which are subject to MRP restrictions include costs of service, delivery and online transaction costs. Currently the breakup of individual costs is not displayed due to technical limitations and it is taken to be understood by all users that the price displayed includes the aforementioned costs.
  • We have made every effort to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor, lighting and other factors. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice. For example, the bouquets are subject to seasonal availability of flowers.
  • If there is any complaint regarding the quality of the product being delivered, it has to be brought to our notice within 24 hours from the delivery. If after an inquiry the complaint is determined to be accurate a full refund or replacement of the product will be issued.
  • The recipient of the product is responsible for its safekeeping and is expected to ensure reasonable care of the product till its return to us as part of replacement.
  • In the event where the intended recipient is not available for receiving the placed order and we have strict instructions to deliver only to the intended recipient, the order shall be considered delivered and no refund will be issued.